United StatesHealthcare and life sciences2023 – ongoingBeth Israel Lahey Health
ChatPPGD clinical document search app
Beth Israel Lahey Health: ChatPPGD reaches 98% document search accuracy for clinicians
Problem
Clinicians struggled to find information in the system's document repository, which used keyword search. Staff often looked for answers elsewhere.
Approach
The Innovation Lab built ChatPPGD, a mobile-friendly app using Azure AI Document Intelligence, Azure OpenAI Service and Azure AI Search. Staff ask questions in plain language and get answers with citations to source documents. It launched in February 2023.
Results
Takeaway
Staff could search over 3,800 critical care guidance documents in plain language and check the cited sources. The health system reported 98% accuracy without disclosing its test method.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Vendor's case study
Sources
Source summaries
BILH built a generative AI app to search clinical guidance documents with citations. Microsoft reports 98% document search accuracy and over 800 user queries a week.
Full details are in the original sources.