United StatesHealthcare and life sciences2024 – ongoingCity of Hope
LLM platform that summarizes patient histories for onboarding
City of Hope built an AI patient-record summary platform in 3 months
Problem
Doctors reviewed 10 to 20 years of patient records before appointments, sometimes outside working hours. The work reduced the time available for patients.
Approach
City of Hope built a platform on Azure OpenAI Service to summarize hundreds of pages of patient history. It used optical character recognition (OCR) to read printed and handwritten records. The team worked with Microsoft engineers to build the first version in three months.
Results
Takeaway
The platform addressed record review at a cancer center that took in more than 150,000 patients in 2024. No time-saving figure was reported.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Co-developed with a partner
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft reported that City of Hope built an Azure-based patient-history summary tool in three months. The center took in more than 150,000 patients in 2024. Planned additions included matching patients to clinical trials.
Full details are in the original sources.