United StatesFinance and insurance2025 – ongoing

Better Home & Finance Holding Company

Tinman AI loan origination system and Betsy voice assistant

Better says its in-house AI underwrites nearly 40% of loan files and cut fulfillment costs by 30%

WorkingCompany's own claim

Problem

Mortgage fulfillment depends on manual work. Loan officers had to check each file for open conditions and missing documents, which took 15 to 20 minutes.

Approach

Better built Tinman, its own loan origination system, which takes in borrower, property and loan data and automates underwriting decisions. It also runs Betsy, a voice AI assistant that guides borrowers and scans files for missing documents and eligibility issues. Betsy passes questions it is unsure about to a licensed loan officer.

Results

nearly 40%share of loan files with underwriting automated by Tinman, per BetterCompany's own claim[1]

up to $1,400fulfillment savings per funded loan from Tinman, per BetterCompany's own claim[1]

more than 125,000customer interactions handled by Betsy each month, per BetterCompany's own claim[1]

30%reduction in fulfillment costs, per BetterCompany's own claim[1]

Takeaway

Better framed the tools as support for loan officers. All figures come from Better and appeared in a sponsored HousingWire piece.

Sources

Better Mortgage's AI revolution: How Better is empowering loan officers, not replacing them
HousingWire30 Jun 2025News article

Source summaries

[1]HousingWire30 Jun 2025

A HousingWire article from its content studio on Better's AI tools. It describes Tinman's automated underwriting and Betsy's file scans, which take seconds instead of 15 to 20 minutes. All figures are reported by Better.

Full details are in the original sources.

Added 3 Nov 2026 · Updated 3 Nov 2026