EstoniaLogistics and transport2023 – ongoingBolt Technology
Generative AI customer support for Bolt Food
Bolt Food put generative AI customer support into production in summer 2023
Problem
Bolt Food handled a large daily volume of customer conversations and sought lower support costs while maintaining customer satisfaction.
Approach
Bolt Food deployed generative AI for customer service in summer 2023. Its head of data science reported that the system handled tens of thousands of customer conversations daily.
Results
No published figures
Takeaway
Bolt reported lower support costs alongside improved customer satisfaction. It did not disclose numerical improvements or how they were measured.
Categories
- Industry
- Logistics and transport
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
An interview with Bolt Food's head of data science described generative AI customer support operating since summer 2023. The accompanying account reported tens of thousands of daily conversations, lower costs and higher customer satisfaction.
Full details are in the original sources.
