SwitzerlandManufacturing2025 – ongoingBucher Industries
Maintenance manual chatbot for Bucher Municipal service technicians
Bucher Municipal technicians used an Azure OpenAI chatbot up to 34 times a day to search maintenance manuals
Problem
Service technicians at Bucher Municipal worked with maintenance manuals of up to 1,500 pages, mostly in English. Finding an answer in the right language took time.
Approach
Microsoft partner Option 4.0 built a chat app on Azure for Bucher Municipal. It uses Azure OpenAI and Azure AI Search to retrieve answers from the manuals. It replies in several languages, including Spanish and Chinese, and points to the original English document. Bucher Municipal has about 2,500 staff worldwide.
Results
Takeaway
Technicians used the tool often, with an average of seven queries per employee per day, which suggests it fit their daily routine.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft's customer story describes the chatbot Option 4.0 built on Azure OpenAI and Azure AI Search for Bucher Municipal. It gives usage figures of up to 34 queries a day per technician and an average of seven. It gives no time or cost savings.
Full details are in the original sources.
