TaiwanFinance and insurance2026 – ongoingCapital Securities
AI OCR ID recognition in online account opening
Capital Securities raised ID OCR recognition success by 40% in its online account opening with CyberLink's AI
Problem
Customers opening accounts online often failed ID recognition because of poor light, glare and skewed angles. They had to retry several times.
Approach
Capital Securities added CyberLink's AI OCR solution, built on its FaceMe platform, to its Capital Account Opening online service. The system checks lighting, angle and clarity in real time and prompts users on screen to capture the ID correctly the first time.
Results
Takeaway
The article gives no baseline for the 40% gain, so the size of the change is unclear. The figures come from the company.
Categories
- Industry
- Finance and insurance
- Business function
- Customer serviceProduction and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Reports that Capital Securities uses CyberLink's FaceMe-based AI OCR in its online account opening. It gives a 40% rise in recognition success and account opening in as little as 3 minutes.
Full details are in the original sources.
