TaiwanFinance and insurance2025 – ongoing

SinoPac Bank

iWish AI agent for prefilling branch transaction forms

SinoPac Bank expanded iWish form prefilling to 125 branches after a pilot

WorkingCompany's own claimOfficial ↗

Problem

Customers faced cumbersome form entry for branch transactions.

Approach

SinoPac Bank piloted iWish in 10 branches before expanding it nationwide in August 2025. Its AI agent interpreted spoken requests and transaction images to prefill forms. Customers confirmed the information, and tellers checked the resulting QR code before completing transactions.

Results

125branches where iWish launched on August 27, 2025, according to the bankCompany's own claim[1]

over 1,000transactions completed since pilot operations began, according to the bankCompany's own claim[1]

nearly 90%pilot customers willing to use the service again, according to the bankCompany's own claim[1]

Takeaway

The agent prepared transaction information while tellers retained the final check. The bank did not quantify waiting-time savings.

Sources

永豐iWish智能服務　全台分行全面啟用
SinoPac Bank27 Aug 2025Company publication

Source summaries

[1]SinoPac Bank27 Aug 2025

The bank reported rollout to 125 branches after a 10-branch pilot. It said more than 1,000 transactions had been completed and nearly 90% of pilot customers were willing to return. It described AI form preparation followed by teller verification.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026