SingaporeReal estate2025 – ongoingCapitaLand Investment
ChatGPT-powered retail concierge
CapitaLand reported 250k+ sessions with its ChatGPT-powered concierge
Problem
Physical concierge counters occupied potentially leasable mall space.
Approach
CapitaLand deployed a ChatGPT-powered concierge across CapitaStar and mall websites. It provided round-the-clock support and enabled counter conversions.
Results
250k+concierge sessions across CapitaStar and mall sites, reported by CapitaLand
Takeaway
Digital concierge coverage also changed how mall space was used.
Categories
- Size
- Large enterprise
- Industry
- Real estate
- Business function
- Customer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]CapitaLand Investment11 Feb 2026
CapitaLand reported concierge usage. It linked digital support to converting counters into leasable space.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
