ChinaReal estate2024 – ongoing

China Merchants Shekou Industrial Zone

Property-service AI work-order assistant at China Merchants Property Operation

China Merchants' property-service unit reported 90% higher call-to-work-order entry efficiency

WorkingCompany's own claimOfficial ↗

Problem

Property-service calls required work-order entry and quality checks before requests could move through service delivery. The operator sought faster handling of customer requests.

Approach

China Merchants Shekou's property-service subsidiary introduced a large-model work-order assistant. It checked customer-service calls and automatically created work orders. The subsidiary reported higher entry efficiency and improved property-service response during 2024.

Results

90%increase in automatic call-to-work-order entry efficiency, reported by the companyCompany's own claim[1]

17%improvement in property-service response, reported by the company; measure unspecifiedCompany's own claim[1]

Takeaway

The assistant connected customer calls to the work-order process. The company did not define the baseline or measurement method for its reported improvements.

Sources

招商局积余产业运营服务股份有限公司2024年年度报告摘要
China Merchants Property Operation, published in China Securities Journal17 Mar 2025Company publication

Source summaries

[1]China Merchants Property Operation, published in China Securities Journal17 Mar 2025

The subsidiary's annual-report summary described a deployed large-model assistant for call quality checks and automatic work-order entry. It reported 90% higher entry efficiency and a 17% improvement in property-service response.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026