United StatesRetail and e-commerce2026 – ongoingCasey's General Stores
Voice AI for telephone pizza orders
Casey's deployed SoundHound ordering agents at more than 2,600 locations
Problem
Telephone pizza orders interrupted store employees during busy periods. Unanswered calls and long waits could cost orders.
Approach
Casey's used SoundHound voice agents trained on its menu to answer calls and send orders to the kitchen. The agents also answered menu questions and explained promotions. In April 2026, the companies renewed and expanded their existing partnership.
Results
Takeaway
The disclosed figures measured deployment and interaction volume. SoundHound did not quantify changes in missed calls or sales.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AIAI agents
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
SoundHound reported deployment across more than 2,600 locations and more than 21 million guest interactions. It said the agents had processed millions of food orders before the partnership expansion.
Full details are in the original sources.