TaiwanFinance and insurance2025 – ongoingCathay Century Insurance
AI drafting of motor-claim closing reports
Cathay Century reported more than doubled claims-report writing efficiency
Problem
Claims staff manually assembled information before writing closing reports.
Approach
Cathay Century introduced its internally developed system in May 2025. AI assembled accident and payout information into drafts for claims staff to check.
Results
2倍以上reported improvement in report-writing efficiency, described as more than doubled
Takeaway
Staff retained responsibility for checking the drafts.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Cathay Financial Holdings1 Sep 2026
The group reported results after more than a year of operation. Claims-report writing efficiency more than doubled.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
