ChinaFinance and insurance2024 – ongoingChina Minsheng Bank
Assisted work-order drafting
Minsheng reported cutting customer-service work-order completion from 10 minutes to 4 minutes
Problem
Work orders required manual completion.
Approach
Minsheng combined large and small models. They assisted form completion.
Results
4 minutescompletion time, previously 10 minutes
Takeaway
Minsheng embedded work-order drafting in its customer-service workflow and reported a 10% decline in nonstandard work orders alongside the shorter completion time.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]China Minsheng Bank3 Apr 2025
Minsheng described assisted drafting. Completion took 4 minutes.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026