ChinaFinance and insurance2018 – ongoingChina Taiping Insurance
Xiao Zhi AI motor-claim assessment
China Taiping reported handling more than 100,000 claims with Xiao Zhi over 10 months
Problem
Motor-claim assessment required usable accident images and identification of damaged vehicle parts. Poor images and difficult transmission conditions complicated remote surveys.
Approach
China Taiping launched Xiao Zhi in 20 Chinese cities in 2018. The system combined AI loss estimation with damaged-part identification and image-quality checks. Video supported remote intervention at accident sites, while digital watermarking protected collected information against tampering.
Results
Takeaway
The reported claim volume established operational use. China Taiping did not quantify the system's effect on settlement time or claim costs.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
China Taiping described Xiao Zhi's AI loss estimation and damaged-part recognition functions. It reported a launch across 20 Chinese cities in 2018 and more than 100,000 claims handled over 10 months.
China Taiping presented Xiao Zhi among its insurance technology systems at Singapore Fintech Festival 2019. It described the system's use of real-time video for motor claims.
Full details are in the original sources.
