ChinaFinance and insurance2023 – ongoingThe People's Insurance Company (PICC)
AI quality inspection of claims-survey videos
PICC reported efficiency gains of more than 10 times in claims-video quality inspection
Problem
Manual quality checks of motor-insurance survey videos consumed substantial staff time.
Approach
PICC used AI to inspect video frames and extract target objects for quality checks. Technology operations head Liu Cangmu described the working system in a November 2023 speech. PICC also reported building an internal algorithm team and a shared AI platform.
Results
Takeaway
The reported gain concerned video quality inspection. PICC did not disclose an inspection-accuracy measure or a claims-settlement time saving.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
i-Search reproduced a PICC executive's 2023 speech describing frame-by-frame AI checks of claims-survey videos. The executive reported inspection efficiency improving by more than 10 times.
Full details are in the original sources.
