United StatesProfessional services2021 – ongoingCity Facilities Management US
SOUNDTech+ ultrasound maintenance diagnostics
City deployed over 70 ultrasound diagnostic tools to help technicians locate equipment faults
Problem
Technicians inspected store equipment routinely or repaired it after visible problems appeared. Diagnosing faults could require opening equipment unnecessarily.
Approach
City US tested Discovery Sound Technology's machine-learning ultrasound system before announcing the partnership in August 2022. Its SOUNDTech+ tools recorded equipment readings and identified faults for technicians. By October, teams had performed hundreds of tests in customer stores.
Results
Takeaway
Technicians used the diagnoses to target repairs on refrigeration equipment. City reported field deployment and repair examples without quantifying overall maintenance savings.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
City reported deploying over 70 tools and completing hundreds of equipment tests. A technician described locating compressor faults in a refrigeration rack.
City identified machine learning as part of the ultrasound diagnostic system. It said testing across stores and equipment had lasted 10 months before the partnership announcement.
Full details are in the original sources.
