United StatesProfessional services2025 – ongoingAlight
AI-assisted claims document processing and review
Automation Anywhere reported 50% fewer calls after Alight automated claims processing
Problem
Alight's manual claims process involved inconsistent receipts and fragmented rules. Processing delays generated customer inquiries about claim status.
Approach
Alight simplified its claims rules before introducing Automation Anywhere's Automation Co-Pilot with Amazon Textract and Comprehend. The system extracted document data and validated submissions. Exceptions went to people for review through the approval workflow.
Results
Takeaway
The reported call reduction followed faster payouts and fewer status inquiries. Alight also changed its processing rules before deploying the technology.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- AI agentsComputer visionPredictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Automation Anywhere described Alight's document-processing and human-review workflow. It reported processing time falling from three days to less than one and a 50% reduction in call volume.
Full details are in the original sources.