South KoreaRetail and e-commerce2026 – ongoing

CJ Olive Young

AI interpretation for store consultations

CJ Olive Young introduced AI interpretation in 38 languages for store consultations

In progressCompany's own claimOfficial ↗

Problem

Foreign customers needed to explain skin concerns and understand product ingredients during consultations. Beauty terminology made those conversations harder across languages.

Approach

CJ Olive Young added AI to its earlier portable-translation service and began deployment in stores with many foreign customers. Customers joined a translated chat by scanning a staff member's QR code or spoke through a store tablet. The system used beauty-shopping data to handle specialist terminology.

Results

38languages supported by the AI interpretation service, according to CJ Olive YoungCompany's own claim[1]

Takeaway

The service supported conversations between staff and customers. The company did not disclose measured translation accuracy or consultation-time savings.

Sources

CJ올리브영, 매장에 AI 심는다…외국인 셀프 쇼핑 돕는 ‘쇼핑 어시스턴트(키오스크)’ 도입
CJ Newsroom8 Jul 2026Company publication

Source summaries

[1]CJ Newsroom8 Jul 2026

CJ announced store AI services, including interpretation being introduced in locations serving foreign customers. It described QR-based chat and tablet voice conversations with support for 38 languages.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026