United Arab EmiratesFinance and insurance2025 – ongoingCommercial Bank of Dubai
Microsoft 365 Copilot for knowledge workers
Dubai bank says Copilot saves 39,000 hours a year for about 900 users
Problem
Staff in finance, legal, HR and audit spent hours on manual reports, document reviews and meeting notes.
Approach
The bank handed out Microsoft 365 Copilot licenses first to 300 employees through an early adopter program, then widened it to its knowledge workers. It ran three prompt-writing workshops with Microsoft, sent a monthly email on features and set up a network of Copilot champions.
Results
Takeaway
Training sessions and internal champions came with the licenses. The bank reports an 85% adoption rate.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes how the bank rolled out Copilot, starting with 300 licenses and an early adopter program. It quotes the bank as saving 39,000 hours a year and gives examples such as 20 hours a month on HR reports.
Full details are in the original sources.
