United StatesHealthcare and life sciences2026 – ongoingCONMED
Ask CONMED, an AI search tool and chatbot on its website
CONMED said its Ask CONMED website assistant halved average search time and answered more than 14,000 queries
Problem
Healthcare professionals and procurement teams had to refine keywords and guess phrasing to find CONMED products, education events and device topics on its website.
Approach
CONMED added Ask CONMED, an AI search tool and chatbot. Users type a question in natural language, and the tool answers and links to pages with multimedia content. CONMED announced it in a March 2026 blog post.
Results
Takeaway
A site search that answers plain questions and links straight to the right page can cut repeat searching. All figures come from CONMED and the company did not say how it measured them.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
CONMED's blog post describes Ask CONMED, an AI search tool and chatbot for product, education event and device questions. It reports roughly halved search time, more than 14,000 queries answered, a 98.5% answer rate and 92% user satisfaction.
Full details are in the original sources.