United StatesProfessional services2025 – ongoingCox Automotive
FleetMate assistant for fleet repair estimates
Cox Automotive cut fleet repair estimate preparation from 8 to 48 hours to 30 minutes with AI agents
Problem
Complex fleet repair estimates took 8 to 48 hours to prepare. Cox also lacked a standard environment for running agents with appropriate security and monitoring.
Approach
Cox built FleetMate as an internal fleet services solution and deployed it on Amazon Bedrock AgentCore. Its estimator assistant automated estimate creation, using a shared environment for agent execution and access controls.
Results
Takeaway
Cox reported a production result for estimate preparation while its driver-call agent remained in a pilot.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
AWS described Cox Automotive's production deployment of FleetMate on AgentCore. It reported that complex fleet repair estimates took 30 minutes instead of 8 to 48 hours. The page carries no date; the Internet Archive first saved it on December 5, 2025.
Full details are in the original sources.