JapanManufacturing2023 – ongoingDaikin
CAT.AI voicebot for air-conditioner repair support
Daikin's voicebot handled about 30,000 peak-season calls, according to CAT.AI
Problem
Summer repair inquiries caused long waits, while seasonal hiring and training were difficult.
Approach
Daikin introduced CAT.AI CX-Bot in June 2023. The voicebot handled repair bookings and changes, alongside common troubleshooting questions. Staff continued to handle customer calls.
Results
About 30,000calls handled by the voicebot during June-August 2024, according to CAT.AI
3%reported improvement in contact-center response rate; CAT.AI did not specify relative change or percentage points
Takeaway
Daikin limited the bot to common or straightforward requests while retaining human support.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
[1]CAT.AI22 Oct 2024
CAT.AI interviewed Daikin staff about repair-support automation. They reported about 30,000 summer calls handled and a 3% improvement in response rate.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026