Danone

Problem

Pricing errors delayed payments.

Approach

A Copilot Studio agent checked orders against ERP and promotional prices. It drafted resolution emails.

Results

No published figures

Takeaway

Checks preceded invoicing.

Categories

Size

Large enterprise

Industry

Food and restaurants

Business function

Finance, risk and legal

Innovation type

Process innovation

AI technology

Generative AIAI agents

Adoption

Off-the-shelf tool or platform

Goal

Productivity and speedQuality and risk

Evidence

Vendor case study

Sources

1. Danone: transforming critical business operations at scale with Microsoft AI & Autonomous Agents

   Microsoft·24 Oct 2025Vendor publication

Source summaries

Full details are in the original sources.