South KoreaFinance and insurance2026 – ongoingDB Insurance
Brity On AI agents for insurance claims calls
DB Insurance automated an average of 7,000 outbound claims tasks a day, according to Samsung SDS
Problem
Claims staff had to telephone accident customers and collect information before processing could proceed. Separate core and call systems complicated automation.
Approach
DB Insurance and Samsung SDS launched Brity On claims agents in February 2026. Agents called accident customers, collected consent and visit information, and transferred it to core systems. Operators received tools to manage agent workflows and monitor performance.
Results
Takeaway
The agents connected customer calls to claims processing through direct integration with core systems.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- AI agentsConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Samsung SDS described the February launch and integration of claims-call agents with DB Insurance's systems. It reported an average of 7,000 automated outbound tasks daily.
Full details are in the original sources.