GermanyTravel and aviation2022 – ongoingDERTOUR
adigi AI for travel enquiries and holiday offers
DERTOUR handled around 1,000 travel enquiries monthly with adigi AI
Problem
Digital customers wanted quick responses and personalized holiday offers. Travel advisers also needed relief from standard enquiries.
Approach
DERTOUR used adigi's AI for about a year before expanding it across its travel agencies in 2023. Text recognition and machine learning interpreted requests and connected with travel-offer systems. Advisers could intervene or correct the customer dialogue at any time.
Results
Takeaway
The system connected digital enquiries to offer preparation while advisers retained control of the conversation.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Process innovation
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
REWE Group described DERTOUR's operational use of adigi AI for customer enquiries and holiday offers. It reported around 1,000 enquiries per month and said travel advisers could intervene in the dialogue.
Full details are in the original sources.
