United StatesRetail and e-commerce2025 – ongoingDigiKey
AI processing of spreadsheets for quotations
DigiKey used AI to turn emailed Excel attachments into quotations
Problem
Customers expected faster responses from electronics distributors. Emailed spreadsheets contained information needed to prepare quotations.
Approach
DigiKey used AI tools to parse Excel attachments received by email and generate quotations. CEO Dave Doherty said the tools produced quotes faster and more accurately. He did not disclose the supplier or model architecture.
Results
No published figures
Takeaway
The workflow addressed an existing customer input format. DigiKey did not quantify its effect on quotation speed or accuracy.
Categories
- Industry
- Retail and e-commerce
- Business function
- Marketing and sales
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Dave Doherty described AI already used in DigiKey's operations. His examples included parsing emailed Excel attachments to generate quotations, with qualitative claims of faster and more accurate responses.
Full details are in the original sources.