United StatesRetail and e-commerce2023 – ongoingDollar General
Everseen AI analysis of self-checkout losses
Dollar General used AI findings to select 9,000 stores for conversion to assisted checkout
Problem
Dollar General faced increased inventory shrink. It needed to understand losses from items shoppers failed to scan at self-checkout.
Approach
The retailer deployed Everseen's AI system in the fourth quarter of 2023. It monitored hundreds of thousands of transactions to assess unscanned items and whether omissions appeared intentional. CEO Todd Vasos said the findings informed changes to checkout staffing.
Results
Takeaway
The AI findings supported an operational change; the retailer had not reported a measured shrink reduction from that decision.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
PYMNTS reported Vasos's account of Everseen monitoring and the resulting checkout decisions. The 9,000-store conversion was an announced operational response, with shrink benefits still expected.
Full details are in the original sources.