United StatesRetail and e-commerce2024 – ongoingSam's Club
Computer-vision exit payment verification
Sam's Club reported 23% faster exits at clubs using AI payment verification
Problem
Members queued at exits while employees checked receipts against cart contents. Waiting was a recurring customer complaint.
Approach
Sam's Club built an exit system that photographed carts and checked payment after register or Scan & Go checkout. It deployed the system at more than 120 clubs by April 2024. Employees could spend more time helping members.
Results
Takeaway
Exit verification addressed a queue that remained after checkout. Sam's Club reported the speed improvement across all members at equipped clubs.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Sam's Club reported deployment at more than 120 clubs and said members left equipped clubs 23% faster. More than half of members there received an exit experience without manual purchase checks.
Full details are in the original sources.