United KingdomHealthcare and life sciences2025 – ongoingEast Lancashire Hospitals NHS Trust
Helptalk AI translation for non-clinical conversations
East Lancashire stopped its Helptalk AI translation trial after poor uptake
Problem
The trust wanted an alternative to widely available commercial translation apps for non-clinical conversations.
Approach
It trialled DA Languages' AI-enhanced Helptalk translation tool from September to the end of November. The trust discontinued the trial because uptake was very poor.
Results
No published figures
Takeaway
Low use was enough to end the trial, without a reported assessment of translation quality. The trust did not specify the trial year; 2025 is the disclosure year.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The trust's freedom-of-information response listed Helptalk among its AI trials. It said the non-clinical translation trial ran from September through November and ended because uptake was very poor, without specifying the year.
Full details are in the original sources.
