United KingdomTravel and aviation2024 – ongoingeasyJet
Jetstream operational-manual assistant
easyJet gave control-centre teams AI access to around 3,000 pages of operational manuals
Problem
Control-centre teams needed operational guidance during flight disruptions.
Approach
easyJet supplied teams with Jetstream for access to manual content. Direct crew access remained planned.
Results
around 3000manual pages accessible through Jetstream, according to easyJet
Takeaway
Access was deployed; decision-time improvements were not quantified.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]easyJet22 May 2024
easyJet confirmed Jetstream access for control-centre teams. It described the manual coverage.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
