DenmarkTravel and aviation2025 – ongoingCopenhagen Airport
Copilot Chat adoption through employee training and AI cafés
Copenhagen Airport reported around 600 weekly Copilot Chat users after practical employee training
Problem
Employees needed confidence and practical experience to use AI in everyday work. Some were uncertain about accuracy and data security.
Approach
The airport began an AI literacy programme in spring 2025. Departmental courses and informal AI cafés gave employees help with practical tasks, including structuring meeting notes and drafting reports. Employees could attend cafés without registering.
Results
Takeaway
The reported result measured recurring use of Copilot Chat. It did not establish how much working time employees saved.
Categories
- Industry
- Travel and aviation
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Organization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The case study described the airport's employee training and informal AI cafés, including comments from its CIO. It reported around 600 weekly Copilot Chat users, without quantified productivity results.
Full details are in the original sources.
