United StatesManufacturing2024 – ongoingEaton
Copilot for writing standard operating procedures
Eaton cuts SOP writing time 83%, from over an hour to about 10 minutes
Problem
An accounting centralization program needed 9,000 standard operating procedures, each taking over an hour to write by hand.
Approach
Eaton used Microsoft 365 Copilot to help create about 1,000 SOPs. Eaton's AI director also expects a 20% cut in customer response times.
Results
83%Reduction in SOP creation time
650+ hoursTime saved across the Copilot-assisted SOPs
20%Expected reduction in customer response times (expectation)
Takeaway
Copilot-assisted SOPs saved more than 650 hours. Eaton expects a 20% cut in customer response times.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Finance, risk and legalProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor's case study
Sources
Source summaries
[1]Microsoft19 Nov 2024
Eaton used Copilot to speed up writing operating procedures for an accounting program. Microsoft reports the time per document and hours saved.
Full details are in the original sources.
Added 25 Oct 2026 · Updated 25 Oct 2026