United StatesReal estate2019 – ongoingExtra Space Storage
SmartEye AI-assisted security monitoring
Extra Space Storage expanded SmartEye monitoring to hundreds of properties after reporting lower security claims costs
Problem
Break-ins and other security incidents caused tenant losses and insurance claims. Extra Space Storage wanted intervention before incidents caused extensive damage.
Approach
Extra Space adopted OpenTech Alliance's SmartEye service in 2019 and expanded it to hundreds of properties. AI monitoring worked with a live security team using existing CCTV. Staff issued audio warnings and contacted authorities when needed.
Results
No published figures
Takeaway
The service paired detection with human intervention. The reported reduction in claims costs had no disclosed aggregate amount.
Categories
- Industry
- Real estate
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
OpenTech reported fewer and less severe security incidents and lower associated claims costs at Extra Space Storage. It described expansion to hundreds of properties following adoption in 2019, without publishing an aggregate financial reduction.
Full details are in the original sources.
