United StatesFinance and insurance2026 – ongoing

Farmers Insurance

askfarmers.ai knowledge assistant for insurance agents

Farmers said askfarmers.ai resolved more than 60% of questions previously sent to its service center

WorkingCompany's own claim

Problem

Agents searched separate systems for policy and servicing information. Questions they could not resolve became service-center calls.

Approach

Farmers consolidated more than 300,000 documents and other information items into askfarmers.ai. The large language model tool replaced five search systems and let agents ask follow-up questions conversationally.

Results

more than 60%share of questions previously becoming service-center calls resolved by the assistant, according to Farmers executive Phil LeiningerCompany's own claim[1]

Takeaway

The assistant addressed information searches within a broader servicing-efficiency program. The program's total labor savings cannot be assigned to this tool alone.

Sources

How Farmers used AI to free up 16.4 million agent hours
Insurance Business26 Aug 2026News article

Source summaries

[1]Insurance Business26 Aug 2026

Phil Leininger described the knowledge assistant and its reported question-resolution rate. He also gave savings for Farmers' wider servicing program, which included changes beyond askfarmers.ai.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026