United StatesFinance and insurance2025 – ongoing

First National Bank of Omaha

Pindrop Fraud Assist pilot for fraud case investigators

FNBO's fraud team handled 42% more cases after piloting Pindrop's generative AI case tool

WorkingVendor case studyVendor ↗

Problem

FNBO's small fraud investigation team spent 30 to 35 minutes on an average case, much of it on call review and note writing.

Approach

From August to December 2025, FNBO piloted Pindrop Fraud Assist inside its existing Pindrop Protect setup. The tool summarizes calls in real time, translates other languages into English and writes case notes automatically. The pilot team had four to five investigators.

Results

35-40%faster case investigations during the five-month pilot, per PindropVendor case study[1]

11-13 minutesaverage time saved per case, against 30 to 35 minutes before, per PindropVendor case study[1]

42%increase in cases handled without adding staff, per PindropVendor case study[1]

Takeaway

The pilot ran inside an existing vendor setup, so the team gained time without new data pipelines or staff.

Sources

How Fraud Assist Brought AI Efficiency to FNBO's Fraud Case Investigation
Pindrop17 Mar 2026Vendor publication

Source summaries

[1]Pindrop17 Mar 2026

Pindrop's case study covers a five-month FNBO pilot of Fraud Assist, from August to December 2025. It gives time saved per case, a faster investigation rate and a rise in cases handled by the same team. The figures are the vendor's.

Full details are in the original sources.

Added 2 Nov 2026 · Updated 2 Nov 2026