United KingdomMedia and entertainment2025 – ongoingFormula One Group
Root-cause assistant for race-day IT incidents
AWS reported an 86% reduction in Formula 1's IT issue resolution time
Problem
Technical incidents during races required engineers to investigate causes across systems. Resolution could take weeks.
Approach
Formula 1 developed a root-cause analysis assistant using Amazon Bedrock Agents and Knowledge Bases. The assistant connected multiple systems so engineers could investigate incidents through natural-language questions.
Results
Takeaway
The assistant supported incident investigation across existing systems. AWS did not provide a controlled evaluation of the reported reduction.
Categories
- Size
- Large enterprise
- Industry
- Media and entertainment
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS described Formula 1's Bedrock-based root-cause assistant. It reported an 86% reduction in resolution time and a change in triage time from days to minutes.
Full details are in the original sources.
