United StatesFinance and insurance2026 – ongoingOld National Bank
AI assistance for commercial loan review
Old National reviewers reported approximately 31% higher efficiency on new loan reviews
Problem
A growing commercial portfolio increased the document burden on Old National's loan reviewers. The bank sought more review capacity while preserving its credit-review standards.
Approach
Old National implemented Abrigo Loan Review Assistant within its review workflow. The system analyzed credit files and prepared draft financial summaries and review narratives. Reviewers validated the output and remained accountable for conclusions.
Results
Takeaway
The efficiency estimate came from reviewer feedback, rather than an independently timed comparison.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Abrigo described Old National's document analysis workflow and reviewer oversight. It attributed the approximately 31% average improvement on new loan reviews to internal reviewer feedback.
Full details are in the original sources.