United StatesHealthcare and life sciences2024 – ongoingGeisinger
Abridge ambient documentation integrated with Epic
Geisinger measured an 18% reduction in note-writing time after deploying ambient documentation
Problem
Clinical documentation added administrative work and contributed to provider burnout. Geisinger wanted to reduce note-writing and after-hours EHR work.
Approach
Geisinger deployed Abridge within Epic to 100 ambulatory providers in September 2024. The tool generated draft clinical notes from encounter audio. Geisinger evaluated EHR activity before and after deployment alongside provider surveys.
Results
Takeaway
Measured note-writing savings exceeded the reduction in after-hours work. Providers' perceived after-hours savings were larger than the changes recorded in EHR logs.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Geisinger-affiliated authors evaluated the organization's Abridge deployment. They reported 18% less note-writing time and distinguished measured after-hours savings from providers' larger perceived savings.
Full details are in the original sources.