ItalyFinance and insurance2026 – ongoing

Generali

AGORA underwriting platform and generative AI assistant

Generali's AGORA transformation made pre-bind underwriting 80% faster, Capgemini reported

WorkingVendor case studyVendor ↗

Problem

Generali Global Corporate & Commercial operated underwriting workflows across disconnected systems. The arrangement increased operating overheads and complicated data management.

Approach

Generali and Capgemini introduced AGORA on Microsoft cloud technology. The platform included AI-assisted data extraction and a generative AI assistant for platform information and service requests. The team expanded functionality through quarterly releases.

Results

80%faster completion of pre-bind underwriting activities across the overall transformation, per CapgeminiVendor case study[1]

Takeaway

The reported speed gain covered the wider underwriting transformation. Capgemini did not isolate the assistant's contribution.

Sources

Generali GC&C transforms its underwriting business to increase efficiency by 80%
Capgemini2026Vendor publication

Source summaries

[1]Capgemini2026

Capgemini described AGORA's rollout across 25 countries, including AI tools and a generative assistant. It attributed 80% faster pre-bind activities to the combined platform transformation.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026