United KingdomPublic sector2022 – ongoingGovernment Digital Service
GOV.UK One Login liveness and likeness checks
GOV.UK One Login used facial matching and liveness checks in about 100,000 monthly app identity journeys
Problem
Remote identity verification needed to establish that an applicant matched an identity document and was physically present. Manual document inspection would not support the expected service volume.
Approach
Government Digital Service integrated iProov into the One Login app. The system compared document photographs with selfies and assessed video for liveness. Users could also choose web-based or in-person verification.
Results
Takeaway
The reported volume described use of the app route. It did not establish a reduction in fraud or verification time.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer serviceFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Goal
- Quality and risk
- Evidence
- Company's own claim
Sources
Source summaries
Government Digital Service documented production use of iProov facial matching and liveness detection. It reported monthly app identity-check volume and described alternative verification routes.
Full details are in the original sources.