AustraliaAgriculture and food production2023 – ongoing

GrainCorp

Teams chatbot for communicating with casual harvest workers

GrainCorp piloted an AI chatbot in Teams to help site managers reach 3,000 casual harvest workers

In progressPress reporting

Problem

GrainCorp employs upwards of 3,000 casuals at harvest. Site managers had to get procedures and answers to workers, some of whom read other languages.

Approach

GrainCorp built an AI chatbot inside Microsoft Teams so workers needed no new app. It answers workers' questions and translates procedures written in English into other languages. The pilot began with 10 users and widened to 130 about two months after release.

Results

130 usersusers of the pilot, up from 10 at first, about two months after releasePress reporting[1]

Takeaway

GrainCorp put the tool in an app workers already had. It described the work as a pilot and gave no results.

Sources

GrainCorp pilots AI to break down comms barriers with 3000 casuals
iTnews12 Feb 2024News article

Source summaries

[1]iTnews12 Feb 2024

iTnews describes GrainCorp's Teams chatbot for site managers and casual harvest staff. It answers questions and translates procedures. The pilot grew from 10 to 130 users in about two months. GrainCorp was looking at further AI uses.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026