FranceFinance and insurance2024 – ongoingGroupama
Document-grounded assistant for employee-savings customer managers
Groupama's employee-savings service adopted a knowledge assistant with a reported 80% success rate
Problem
Customer managers needed information from a substantial documentation collection to answer policyholder questions. Groupama sought to reduce the time spent preparing those responses.
Approach
Groupama deployed an assistant using Azure OpenAI Service and Azure AI Search with Bot Framework. It prepared answers from internal documentation within a closed Azure environment. Microsoft reported adoption by all customer-relations employees at Groupama Epargne Salariale.
Results
Takeaway
The assistant prepared responses for employees to use with customers. The reported success rate did not come with a definition or evaluation sample.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Groupama's deployed employee-savings assistant and its document-based answers. It reported an 80% success rate and adoption throughout that unit's customer-relations team.
Full details are in the original sources.