United KingdomRetail and e-commerce2023 – ongoingHalfords Group
AI-driven network operations for stores, garages and offices
Halfords reported 35% better uptime in garages and stores after moving to Juniper's Mist AI networks
Problem
Halfords needed a consistent, reliable network across its stores, garages and offices to support staff and customer devices, point-of-sale and in-store displays.
Approach
Halfords chose Juniper's AI-driven wired and wireless access. Access points and switches run on the Mist AI cloud, and Marvis, a virtual network assistant, flags faults and takes corrective steps. ConnectedID handled design, validation and testing. Halfords planned to extend the approach to its WAN with Juniper's AI-driven SD-WAN.
Results
Takeaway
The results covered only the garages and stores where the rollout was finished. The sources gave no baseline uptime figure.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- IT and R&DProduction and quality
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
The article repeats Juniper's announcement of the Halfords deployment of Mist AI wired and wireless access. It gives a 35% uptime improvement and a 100% cut in network-related trouble tickets in completed sites, and notes the planned SD-WAN extension across 1,400+ sites.
Full details are in the original sources.
