SwitzerlandRetail and e-commerce2026 – ongoingmobilezone
Store monitoring and sales-order agents
mobilezone reported saving 5 to 10 minutes per automated sales order
Problem
Store faults often surfaced after disrupting transactions. Back-office employees manually transferred customer orders into the ERP system.
Approach
mobilezone built Copilot Studio agents connected to Dynamics 365. A monitoring agent summarized device logs for support staff. A sales-order agent extracted PDF data into drafts that employees checked and confirmed.
Results
Takeaway
Order confirmation remained with employees. A separate product-creation agent had not yet entered production.
Categories
- Industry
- Retail and e-commerce
- Business function
- IT and R&DProduction and quality
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described deployed monitoring and order-entry agents. Employees reported fixing 1 to 2 issues before opening each morning and saving 5 to 10 minutes per automated order.
Full details are in the original sources.
