ChinaTravel and aviation2019 – ongoingHangzhou Safari Park
Facial-recognition admission for annual-pass holders
Hangzhou Safari Park was ordered to delete a visitor's biometric records and pay just over 1,000 yuan after imposing facial-recognition entry
Problem
Hangzhou Safari Park introduced facial recognition as a new security requirement for annual-pass holders. Its admission policy made access conditional on a face scan.
Approach
The park notified passholders in 2019 that customers refusing facial recognition would be denied entry. Annual-pass holder Guo Bing sued. After an initial judgment required deletion of his facial data, an April 2021 appeal ruling also required deletion of his fingerprints.
Results
Takeaway
The court ordered relief for an individual visitor. It did not impose a park-wide ban on facial recognition.
Categories
- Industry
- Travel and aviation
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Goal
- Quality and risk
- Evidence
- Regulator, audit or court
Sources
Source summaries
Sixth Tone reported Guo Bing's challenge to compulsory facial-recognition admission. Courts ordered deletion of his biometric records and compensation exceeding 1,000 yuan, without prohibiting the park's wider use of the technology.
Full details are in the original sources.
