IndiaProfessional services2026 – ongoingHCLTech
MentorBOT for performance discussions
HCLTech reported appraiser NPS exceeding 97% for MentorBOT performance check-ins
Problem
Managers needed support for consistent performance discussions.
Approach
MentorBOT began as a generative AI employee mentor. HCLTech extended it to quarterly and annual manager check-ins.
Results
exceeding 97%appraiser NPS as reported by HCLTech
Takeaway
The assistant moved from employee guidance into formal appraisal discussions.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Goal
- Quality and risk
- Evidence
- Company's own claim
Sources
Source summaries
[1]HCLTech2026
HCLTech described MentorBOT's expanded role. It reported appraiser feedback using NPS.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
