IndiaProfessional services2026 – ongoingCoforge
ServiceNow AI-powered HR service delivery
Coforge completed an AI-powered HR platform rollout for its 35,000+ global workforce
Problem
Coforge needed consistent HR services across its expanding global workforce. HR workflows required connections to learning platforms and core HR tools.
Approach
Coforge completed a global rollout of ServiceNow's generative AI-enabled HR Service Delivery platform. It standardized workflows and integrated existing HR systems. Coforge also built AI agents for onboarding and personalized learning, alongside automated goal-setting workflows.
Results
Takeaway
The announcement established a completed global deployment. Coforge did not quantify changes in HR turnaround time or employee satisfaction.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Coforge announced the completed global rollout of ServiceNow HR Service Delivery for its 35,000+ workforce. It described integrated HR workflows and additional AI agents supporting onboarding and learning.
Full details are in the original sources.
