United StatesFinance and insurance2025 – ongoingHealthEquity
Expedited Claims AI for receipt-based reimbursements
HealthEquity reported 70% average time savings in claims entry and processing with Expedited Claims
Problem
Members manually entered receipt discounts and sales tax when requesting reimbursements. Those calculations created barriers to submitting claims.
Approach
HealthEquity developed Expedited Claims AI to apportion discounts and sales tax from uploaded receipts. Members submitted claims through the EZ Receipts mobile app.
Results
Takeaway
The tool addressed a specific calculation within reimbursement submission. HealthEquity did not disclose the measurement method behind its time-saving claim.
Categories
- Industry
- Finance and insurance
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
HealthEquity described its deployed receipt-processing tool. It reported average time savings of 70% and processing times below two minutes for more than half of claims.
Full details are in the original sources.