United StatesFinance and insurance2026 – ongoingSelective Insurance
AI claims-document ingestion
Selective reported processing more than 0.5 million claims documents with AI
Problem
Processing claims documents occupied adjusters who also needed time for higher-value work.
Approach
Selective deployed an AI claims-ingestion tool. Its governance arrangements included a cross-disciplinary AI and model committee and human involvement in reviewing AI outputs. Management said the tool freed adjusters for higher-value work.
Results
more than 0.5 milliondocuments processed by the AI claims-ingestion tool, according to Selective management
Takeaway
Document volume established operational use, while adjuster time savings remained unquantified.
Categories
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Coverager2026
Selective management said its deployed AI claims-ingestion tool had processed more than 0.5 million documents. It described human involvement and committee oversight for AI use.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026