Hong KongPublic sector2025 – ongoingHong Kong Police Force
YesSir chatbot for public enquiries
Hong Kong Police reported that YesSir handled an average of 9,500 enquiries a month
Problem
Residents needed convenient access to police-service information and guidance on preventing scams. The force sought to improve access through its mobile services.
Approach
The force launched its new mobile application in August 2025. The application included the YesSir AI chatbot for public questions about police services and crime prevention. The force subsequently reported a monthly average enquiry volume for the chatbot.
Results
Takeaway
The reported volume established use of the chatbot. It did not establish answer accuracy or a reduction in staff workload.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The force's annual review described the August 2025 mobile application launch and its YesSir AI chatbot. It reported an average of 9,500 monthly enquiries about police services, crime prevention and anti-scam information.
Full details are in the original sources.
