Hong KongPublic sector2026 – ongoingTransport Department
AI anti-bot protection for driving-licence appointments
Hong Kong's Transport Department reported booking-system entry waits within 45 minutes after introducing AI anti-bot protection
Problem
Automated scripts threatened fair access to online appointments for counter services involving direct issue of full driving licences. Applicants faced long waits to enter the booking system.
Approach
The department introduced AI-enabled anti-bot protection and dynamic identification technology at the end of June 2026. The system identified abnormal traffic and blocked automated booking scripts.
Results
Takeaway
The reported waiting time concerned entry to the booking system, rather than the wait for a counter appointment.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- IT and R&DCustomer service
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The Transport Department reported that its AI anti-bot protection had operated since late June 2026. It said maximum waits to enter the booking system had fallen from up to 2 hours to within 45 minutes.
Full details are in the original sources.
